Through my work I interview a lot of people. Most projects include some interviews or focus groups as part of the discovery process. I used to end my interviews with the question, “Is there anything else I need to know for this project/process?”
Most of the time the answer would be, “no, nothing else.”
Then one time I said, “What else do I need to know for this project/process?” And a whole lot more spilled out from the person I was talking with.
“Is there anything else…?” “What else…?” doesn’t seem on surface to be very different.
Yet it shifts the focus from a finite yes/no answer to the more open ended, “what else…?” And embedded in the question is the assumption that there is something else. Something else that I could not have anticipated in the questions I have already asked.
Small tweaks can make a difference
It seems like a little bit of a throw away. Yet often the most interesting and revealing answers are to that question.
So small tweaks can have a big impact. What small tweaks have you made recently in your work that had an impact?
My passion is helping nonprofit organizations and associations have a greater mission impact.
Grace Social Sector Consulting, LLC, owns the copyright in and to all content in and transcripts of the Mission: Impact podcast, as well as the Mission: Impact blog with all rights reserved, including right of publicity.
Grace Social Sector Consulting, LLC, owns the copyright in and to all content in, including transcripts and audio of the Mission: Impact podcast and all content on this website, with all rights reserved, including right of publicity.