Mission: Impact podcast & blog
Build a better world without becoming a martyr to your nonprofit cause
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In episode 83 of Mission: Impact, Carol Hamilton and Alexander Lapa delve into the benefits of using a Customer Relationship Management (CRM) system like Salesforce for nonprofits. These include improved data management and streamlined processes. Alexander shares his expertise in setting up and optimizing CRM tools for nonprofits. He explains why having a consultant to guide organizations through the complexities of finding the right tool to meet where they are in their stage of development is helpful. The conversation also explores challenges in fully utilizing a CRM system and the need for training and support to empower users as well executive sponsorship. Integration, AI, and organizational culture in nonprofit CRMs are also discussed. Episode Outline:
(00:08:30) Benefits and Challenges of Using a CRM (00:13:36) Leveraging CRM for Effective Communication (00:18:28) Integration and AI in Nonprofit CRMs (00:23:40) Challenges with CRM Adoption Guest Bio: Alex is a Salesforce Architect & Advisor who helps nonprofits improve their social impact. He has 10 years of Salesforce and nonprofit experience and 20 years of CRM experience. Aside from working on CRM projects, Alex is host of "Agents of Nonprofit". It's a weekly podcast that interviews guests about products and services which help nonprofits. It's often discusses the benefits of technology, and currently has nearly 70 published episodes. Alex also shares his experience in a short daily email, helping junior Salesforce consultants level-up their knowledge, deal with challenging clients, and advocate for a digital nomadic lifestyle. Episode Links: https://dryadconsulting.com/welcome https://www.linkedin.com/in/alexanderlapa https://podcast.agentsofnonprofit.com/ Click "Read More" for Transcript In episode 82 of Mission: Impact, Danielle Marshall and Carol Hamilton have another ‘learning out loud’ conversation where we delve into the evolving landscape of nonprofit work, focusing on key themes: 🔥 Burnout and Beyond: We kickstart the discussion by addressing the prevalent issue of burnout, which has long haunted the sector. Discover how it has been exacerbated by recent events and how individuals and organizations are tackling it head-on. 🌟 Redefining Success: We dive deep into the changing definitions of success. It's no longer just about productivity and traditional measures. Learn how individuals are crafting new narratives and aligning their actions with their values. 💡 Deepening Impact: Explore the shift from relentless scaling to strategic deepening. We uncover innovative approaches to maximize impact, even with limited resources. 💼 Resource Reallocation: Get insights into how nonprofits are rethinking resource allocation. It's not just about budgets but also about investing time, human resources, and energy more intentionally. 🎯 Mission Focus: Discover the power of niche specialization. What are you doing to hone your focus to prevent mission drift and build confidence in your abilities? Do you have time built into your day or week for intentional and quiet reflection and strategic thinking? 🤝 Collaboration and Partnerships: We explore the art of collaboration and how nonprofits are building meaningful partnerships, passing tasks, and referrals, all while fostering trust and growth. 🌈 Well-Being and Productivity: Learn about the importance of individual and team well-being. How are you incorporating joy and playfulness into your life – inside and outside of work? Timestamped Outline:
(00:03:47) Reevaluating values and redefining success during the pandemic (00:07:37) Fostering Internal Cohesion for Organizational Success (00:10:09) Redefining success through thoughtful resource allocation (00:14:19) Narrowing focus for increased impact and success (00:22:33) Creative thought organization with mind mapping (00:36:59) Redefining emergencies and prioritizing strategic thinking Guest Bio: Danielle is an inclusive leader focused on strengthening collaboration among teams, leaders, and stakeholders to foster problem-solving, create solutions, and improve culture. She finds her inspiration in leading systemic change work that promotes equity and inclusion. Danielle founded Culture Principles in response to a persistent need to operationalize Racial Equity, Diversity, and Inclusion metrics, centering REDI goals and creating accountability systems. She supports clients through her Mapping Equity Framework focused on Unearthing Knowledge, Elevating Strategy, and Transforming Sustainability. She centers her work around organizational assessment, racial equity learning intensives, and the development of racial equity action plans. Understanding that each organization arrives at this work from different perspectives, she utilizes assessment in building a customized strategy for each unique partner. Previously Danielle served as a non-profit leader for 20+ years and today works on strategy development that enables nonprofits to achieve equitable mission-driven results. Danielle holds a Master's degree in Industrial-Organizational Psychology from Louisiana Tech University and draws on her background as an I/O psychologist in applying a racial equity lens to organizational policies, practices, and programs. She is a Certified Diversity Professional (CDP)/ Executive Coach (ACC). During her playtime, you can find Danielle traveling, knitting, and kayaking in all 50 states. Episode Links:
● https://www.linkedin.com/in/danimarshall/ Click "Read More" for Transcript In this podcast episode, Carol Hamilton and Mary Hiland discuss the challenges and strategies of nonprofit executive directors working with their boards. They explore the importance of leaving a legacy and sharing knowledge, and how it inspired Carol to start her podcast, Mission Impact. Mary's book, "Love Your Board," is also discussed, focusing on the primary sources of trouble for executive directors when working with their boards. The conversation delves into the dimensions of capacity, connection, and culture within a board. They highlight the significance of building trust in board relationships and challenging assumptions in board recruitment. Additionally, they emphasize the need for emotional connection and individual check-ins with board members. (00:08:52) Dimensions of Board Challenges
(00:15:11) Building Trust in Board Relationships (00:21:39) Challenging Assumptions in Board Recruitment (00:27:55) Board Member Engagement Guest bio: Mary Hiland Ph.D. is a nonprofit governance expert and leadership development consultant dedicated to helping nonprofit leaders lead effectively. Mary has over forty years’ experience in the nonprofit sector – both as an executive and as a board member. She has been consulting and coaching nonprofit leaders for 20 years. Mary is a speaker, published author, researcher, and a business professor at her local community college. She is author of the #1 international best-seller: Love Your Board! The Executive Directors’ Guide to Discovering the Sources of Nonprofit Board Troubles and What to Do About Them (2021) And Mary is a contributing author to four other nonprofit leadership books. Mary is the founder and host of the podcast: Inspired Nonprofit Leadership Episode Links: Hiland Consulting: https://www.hilandconsulting.org/ Inspired Nonprofit Leadership: https://podcasts.apple.com/us/podcast/inspired-nonprofit-leadership/id1446218521 Talk with Mary: talkwithmary.com Alliance for Nonprofit Management: https://allianceonlinecommunity.org/ Click "Read More" for Transcript In episode 80 of Mission: Impact, Carol Hamilton goes solo to celebrate several of the nonprofits that support and enrich her life. Nonprofit organizations play a crucial role in enriching our lives and communities in various ways. Carol discusses:
Important Links:
The Arc of Montgomery County: https://thearcmontgomerycounty.org/ By Their Side: https://www.bytheirside.org/ The Sibling Leadership Network: https://siblingleadership.org/ The Anacostia Watershed Society: https://www.anacostiaws.org/ The Anacostia Riverkeeper: https://www.anacostiariverkeeper.org/ Washington Area Bicyclist Association: https://waba.org/ Click "Read More" for Transcript In this podcast episode, Carol Hamilton and Susan Kahan discuss the importance of donor trust and nonprofit accountability. They challenge misconceptions about fundraising, such as the focus on overhead costs and the belief that it is a necessary evil. They argue for reframing negative attitudes towards fundraising in order to build confidence. The conversation also addresses the "overhead myth" in the nonprofit sector and emphasizes the need to invest in staff and create a healthy organizational culture. They discuss the challenges of asking for larger donations and stress the value of building relationships and learning from others in the field. They also highlight the importance of building a culture of philanthropy within nonprofit organizations and using donor feedback to improve programs. Overall, the conversation emphasizes the need for effective fundraising strategies and the importance of transparency and accountability. Episode Outline:
(00:00:01) Donor Trust and Nonprofit Accountability (00:06:05) The Overhead Myth (00:12:19) Building Confidence in Fundraising (00:18:07) Building Relationships in Fundraising (00:24:13) Building a Culture of Philanthropy (00:30:47) The Challenges of Nonprofit Fundraising |
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April 2024
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Grace Social Sector Consulting, LLC, owns the copyright in and to all content in, including transcripts and audio of the Mission: Impact podcast and all content on this website, with all rights reserved, including right of publicity.
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